Customer Care

What are the delivery times?

ITALY: Estimated delivery time is 2/3 working days throughout Italy. (Sardinia: 24 hours)

EUROPE: Estimated delivery time is 4/5 working days.

EXTRA-EU: Delivery times may vary depending on the destination and range from a minimum of 8 to a maximum of 30 working days.

How much are the shipping costs?

ITALY: Shipping costs are 5.90 euros. Free shipping for orders over 80.00 euros purchase value (excluding shipping costs).

For cash on delivery delivery, an additional cost of 3.00 euros will apply.

EUROPE: The shipping costs are 11.00 euros. Free shipping for orders over 210.00 euros purchase value (excluding shipping costs).

EXTRA-EU: Shipping costs vary depending on the destination and start at at least 15.00 euros. Free shipping for orders over 500.00 euros order value (excluding shipping costs).

How do I know if the order has been shipped?

Once your order has been processed, you will receive a shipping notification to your email address. You will also receive the tracking number there, which you can use to track the progress of your delivery. In rare cases, a technical problem may occur and the system will not send the shipping notification. If you have not received notification of the status of your shipment, please contact us at +39 3938311297 and we will provide you with all the information you are looking for.

How do I find out the exact delivery day?

You will receive the tracking number by email so you can follow the progress of your delivery day by day. To track updates to your shipment, all you need to do is enter the tracking number on the courier's website, which will be provided to you in the shipping notification email.

What payment methods are there?

The payment methods for purchasing our products are: credit cards (any payment method), bank transfer, PayPal, Satispay, cash on delivery, Stripe (Apple Pay, Google Pay, Klarna, Alipay, WeChat Pay, Bancontact, EPS, Giropay, Przelewy 24, Sepa direct debit ).

Attention: When paying by bank transfer (except instant transfer), the goods will be dispatched on the day the payment is received and not on the day the bank transfer is issued. When paying by bank transfer, it may take a few days for the amount to be credited to our account, which may result in a delay in product delivery times.o.

I purchased a product but it does not meet my expectations. What can I do?

No problem! You have 14 days from the delivery date of your order to notify us of your desire to return the product. Attention: For hygienic and health reasons, the products to be returned must be in their original condition, i.e. H. they must not have been opened, tested or used and must not have any dents, scratches or other signs of use that could affect their saleability. In the event of damage to the returned items, we unfortunately cannot refund or exchange the products. To request a return of your order, contact us at the email address: [email protected]

The product is damaged or defective, how can I replace it?

In rare cases, a product may have a factory defect or be damaged in transit. In this case, contact us at our email address [email protected] and tell us what type of problem you are having with the product you purchased. We will provide you with all the useful information for a product exchange or refund.

I can't complete an online order, what can I do?

If you experience problems while shopping online, you may choose other options to complete your order, including:

- Complete the order in the support chat in our online store

- Complete the order by phone by calling our support number +39 3938311297

- Complete the order via WhatsApp or Telegram on the account profile linked to our support number +39 3938311297

- Complete the order by email by contacting us at our address [email protected]

Is there a minimum or maximum quantity allowed when purchasing products online?

All products from our range can be ordered without a minimum or maximum order quantity. The only exception is the tailor-made sample set, which can only be purchased once per customer and in a maximum quantity of 1 piece.

What is the closest store to me?

Here you can find our entire national distribution network: (text link to point of sale page)

Click here to find out where the Acqua di Sardegna single-brand stores are located.

How can I try Acqua di Sardegna fragrances?

To get to know all our fragrances and understand which perfume can reflect you, Acqua di Sardegna offers you a series of sample kits designed according to the characteristics of its fragrances, you will also have the possibility to compose your own personalized sample kit based on your preferences. Click here (link text samples page) to find out about all the Acqua di Sardegna sample kits.

Can I purchase samples of the Environment Line?

I tried a perfume I wasn't familiar with but I didn't like it, can I replace it?

Acqua di Sardegna does not replace or return a product when:

- the transparent protective film that wraps the perfume box has been removed or compromised

- the perfume has damage to the packaging.

If you want to be more sure that you are purchasing a perfume that you like, we recommend that you try our perfume sample kits first. You can find them by clicking here (link text sample kit page).

Are the products I find on www.acquadisardegna.com original?

On our official Acqua di Sardegna sales website you will only find 100% original products.

We do not guarantee the originality of perfumes sold by third parties on sales platforms such as Amazon.

How can I use a promo code?

Enter the promo code you have in the appropriate field where the code is requested. You can find the field for entering a promotional code on the cart page or on the purchase check-out page together with the fields for completing the shipping data.

For assistance on how to use a promo code, contact us on +39 3938311297

I entered a promo code but it doesn't activate, why?

If entering a promo code has not activated any promotion, make sure that the validity of the promotion has not expired or that the promo code you are using cannot only be activated for the purchase of certain products.

How can I collaborate with Acqua di Sardegna?

Would you like to sell our products in your store? Send your collaboration proposal to the email address [email protected]

Would you like to collaborate to promote or sell our products online? Contact us at the email address [email protected]

How can I find out about active promotions?

- Consult our promotions page by clicking here.

- Sign up for our newsletter to stay updated on all our promotions. Subscribe now!

- Follow us on our official social profiles and always stay updated on all the news from Acqua di Sardegna.