SMERALDA CHARMÈ - EAU DE PARFUM WOMAN 50 ML

SHIPMENTS

What are the delivery times?

ITALY: estimated delivery time is 2/3 working days throughout Italy. (Sardinia: 24 hours)
EUROPE: Estimated delivery times are 4/5 business days.
EXTRA-EU: Delivery times may vary depending on destination and range from a minimum of 8 business days to a maximum of 30 business days.

What are the shipping costs?

ITALY: the cost of shipping is 5.90 euros. Free shipping for orders over 80.00 euro purchase (excluding shipping cost).
Payment on delivery: additional cost of 3.00 euro.
EUROPE: shipping cost is 11.00 euro. Free shipping for orders over 210.00 euro purchase (excluding shipping cost).
EXTRA-EU: shipping cost varies by destination and starts from a minimum of 15.00 euro. Free shipping for orders over 500.00 euro purchase (excluding shipping cost).

How do I know if my order has been shipped?

As soon as your order is processed you will receive a shipment notification to your email address where you will be provided with the tracking number to follow the progress of your delivery. Rarely it may happen that there is a technical problem and the system does not send the shipping notification, if you have not received any notification regarding the status of your shipment, please feel free to contact us at +39 3938311297 and we will provide you with all the information you are looking for.

How do I know the exact day of delivery?

You will receive a shipment tracking number via email that will allow you to see, day by day, the progress of your delivery. In order to track your shipment updates, all you have to do is enter the tracking number within the courier site that will be provided to you in the shipment notification email.

PAYMENTS

What are the payment methods?

The payment methods for purchasing our products are: Credit Cards (any circuit), Bank Transfer, PayPal, Satispay, Cash on Delivery, Stripe (Apple Pay, Google Pay, Klarna, Alipay, WeChat Pay, Bancontact, EPS, Giropay, Przelewy 24, Sepa Debit).

Please note: In case of Payment by Bank Transfer (excluding Instant Transfer), the product is shipped on the day corresponding to the receipt of payment and not on the day the transfer is issued. Payments by bank transfer may take a few days before the amount is credited to our account and this may result in a delay in product shipment time.

RETURNS AND REFUNDS

I purchased a product but it's not what I expected, what can I do?

No problem!!! You have 14 days from the delivery date of your order to notify us of your wish to return the product. Please note: for hygienic and sanitary reasons, products to be returned must be in their original condition, they must not, therefore, have been opened, tried on, or used, and must not have dents, scratches, or any signs of wear and tear that could compromise their saleability. In case of damage to the returned items, unfortunately, we will not be able to process refunds or exchanges. To make a return request for your order please contact us at: [email protected]

The product is damaged or defective, how do I replace it?

Rarely it may happen that a product has a factory malfunction or has been damaged in transit, in that case please contact us at our email address [email protected] and let us know what kind of problem you are experiencing with the product you purchased. We will provide you with all the information you need for a product replacement or refund.

ONLINE ORDERS.

I can't complete an online order, how do I do it?

If you encounter problems when purchasing online, you can choose other options to complete your order, including:

- Conclude the order on the support chat located on our online store

- Conclude your order by phone by calling our support number +39 3938311297

- Conclude the order via whatsapp or telegram on the account profile associated with our support number +39 3938311297

- Conclude the order via email by contacting us at [email protected]

Is there a minimum or maximum quantity allowed to purchase products online?

All products in our lines can be ordered with no minimum or maximum quantity allowed. The only exception is the custom sample kit which can be purchased once per customer and in the maximum quantity of 1 piece.

POINTS OF SALE.

Which is the nearest store to me?

You can find our entire national distribution network here: (text link points of sale page)

Click here to find out where Acqua di Sardegna flagship stores are located.

SAMPLES

How can I try Acqua di Sardegna fragrances?

To get to know all of our fragrances and understand which scent can reflect you, Acqua di Sardegna provides you with a series of sample kits designed according to the characteristics of its fragrances, and you will also have the opportunity to compose your own customized sample kit according to your preferences. Click here (text link samples page) to learn about all Acqua di Sardegna sample kits.

Can I purchase samples of the Ambiance Line?

We currently only have a line of samples inspired by the Men's, Women's & Unisex fragrances on the market.

PRODUCTS

I tried a scent I didn't know but didn't like, can I substitute it?

Acqua di Sardegna does not exchange or return a product when:

- the transparent protective film that wraps the perfume box has been removed or compromised

- the perfume has packaging damage.

If you want to be more confident that you are buying a perfume you like, we recommend that you first try our perfume sample kits. You can find them by clicking here (text link sample kit page).

Are the products I find on www.acquadisardegna.com original?

On our official Acqua di Sardegna sales site you will find only 100% original products.

We do not guarantee the originality of perfumes sold by third parties on sales platforms such as Amazon.

PROMO CODES.

How can I use a promo code?

Enter the promo code you have in the field provided where you are prompted for the code. You can find the field for entering a promo code on the shopping cart page or check-out page along with the fields for filling in shipping information.

For assistance on how to use a promo code feel free to contact us at +39 3938311297

I entered a promo code but it won't activate, why?

If entering a promo code did not activate any promotion, make sure that the validity of the promotion has not expired or that the promo code you are using cannot be activated only for the purchase of certain products.

COLLABORATIONS

How can I collaborate with Acqua di Sardegna?

Would you like to sell our products in your store? Send your collaboration proposal to the email address [email protected]

Would you like to collaborate to promote or sell our products online? Contact us at the email address [email protected]

PROMOTIONS

How can I find out about active promotions?

- Check out our promotions page by clicking here.

- Sign up for our newsletter to stay updated on all our promotions. Sign up now!

- Follow us on our Official social profiles and stay up-to-date on all the news in Acqua di Sardegna.

FLAGSHIP STORE

ACQUA DI SARDEGNA STORE ALGHERO

Address: Alghero Airport Gate Area,
Region Nuraghe Biancu snc
Alghero 07041 (SS)
Tel: +39 079953306

ACQUA DI SARDEGNA STORE CAGLIARI

Address: Cagliari-Elmas Airport Gate Area,
Via dei trasvolatori snc
Cagliari 09030 (CA)
Tel: +39 3756596701

ACQUA DI SARDEGNA STORE VILLASIMIUS

Address: Viale Umberto I n.24,
Villasimius 09049 (CA)
Tel: +39 3756849684

ACQUA DI SARDEGNA STORE ROMA

via del Corso 64/65 Rome
Rome 00186 (RM)
Tel: +39 388 699 3750

Discover the stores

Do you need us?

Call us on our dedicated number to speak directly with a member of the Acqua di Sardegna team!

Company number: +39 079953306

Write, taking advantage of our dedicated Whatsapp contact for customers, always available for assistance, messages and questions.

Assistance: +39 393 8311297

We have a live chat: you can get in touch with us to get assistance, exchange opinions or suggestions, talk about perfumes and products as if you were in a virtual store.

What are the delivery times?

ITALY: Estimated delivery time is 2 to 3 working days throughout Italy. (Sardinia: 24 hours)
EUROPE: Estimated delivery times are 4/5 business days.
EXTRA-EU: Delivery times may vary depending on destination and range from a minimum of 8 business days to a maximum of 30 business days.

What are the shipping costs?

ITALY: the cost of shipping is 5.90 euros. Free shipping for orders over 80.00 euro purchase (excluding shipping cost).
Payment on delivery: additional cost of 3.00 euro.
EUROPE: shipping cost is 11.00 euro. Free shipping for orders over 210.00 euro purchase (excluding shipping cost).
EXTRA-EU: shipping cost varies by destination and starts from a minimum of 15.00 euro. Free shipping for orders over 500.00 euro purchase (excluding shipping cost).

How do I know if my order has been shipped?

As soon as your order is processed you will receive a shipment notification to your email address where you will be provided with the tracking number to follow the progress of your delivery. Rarely it may happen that there is a technical problem and the system does not send the shipping notification, if you have not received any notification regarding the status of your shipment, please feel free to contact us at +39 3938311297 and we will provide you with all the information you are looking for.

How do I know the exact day of delivery?

You will receive a shipment tracking number via email that will allow you to see, day by day, the progress of your delivery. In order to track your shipment updates, all you have to do is enter the tracking number within the courier site that will be provided to you in the shipment notification email.